AKA Terms and Conditions

Shipping is now available to the Continental United States.

Payment
All pricing is in US Dollars.

Refunds and Exchanges

We will accept returns on retail merchandise within 30 calendar days of the date of purchase.
Your item must be unused and in the original packaging, with the original receipt.

Any shrink wrapping and/or original packaging around the item, (excluding the box that we have shipped it to you in), must be unopened and undamaged. The buyer is responsible for any Return Shipping costs/fees.

If the item is not returned in its original condition, the buyer is responsible for any loss in value, and must recognize that we may not accept their request for a full refund. Please keep in mind that colors may vary slightly on different computer monitors.

Examples of accepted returns:

Product was the incorrect size– (wrong width of deck, incorrect shirt size, skate pads do not fit..)


Ordered the wrong item by mistake– Sometimes we have several items listed at once that are visually very similar, but are actually different sizes, or are made from different materials. An example would be ordering a 8.25” wide skateboard deck, when you meant to order an 8.5” with the same graphic.


Factory Defect– Although it is unlikely, and we inspect all of our items prior to shipping, if an item were to have a defect from the factory or the supplier we purchased it from, we will offer a full refund, or if we have one available, a replacement item. In this instance, we would need the item to be shipped back to us so that we can inspect it and confirm with our supplier whether or not it was a factory error/ defect.

Examples of Returns that are NOT accepted:

Product has been opened and shows potential signs of use– ie: the item is returned to us without its factory wrapping or packaging intact, and/or has scratching, scuffs or other signs of wear.


This includes clothing and apparel. All original Tags and/or other packaging must be present and unopened. The items must not have any damage, and cannot have been worn for any period of time.

More than 30 days have passed since the original calendar date of purchase- We will not accept returns beyond 30 days of the original date of purchase. The customer must contact us about a return before the time limit is up, and our items must arrive safely back to us before 30 days have passed from the original date of purchase.

Item is Damaged: We will not accept returns on items that have been damaged, opened, used, or otherwise depreciated of value. The items must be returned in their original shipping box that we sent to you, and packed in the same way as to avoid any damage during shipping. We will NOT accept a return if it is damaged in the shipping process due to faulty, or poorly packed materials.

There are other Returns that do not fall into our specific policy guidelines listed for accepted vs not accepted returns. These Returns will be handled on a case to case basis, and we do not guarantee refunds for any of these instances.

The Refund Process:
Contact us as soon as possible via Email at: skate@nuclear-ink.com
Please include your reason for requesting a return, and a detailed explanation. If your return is due to any kind of defect or similar, please include detailed photos documenting the issue.

We will review your request and if deemed acceptable, will help you to continue the process. Please do not ship anything back to us before we answer your request.

Next, you will need to repackage the item, in its original box and packing material (as to avoid any damage). We are not responsible for any damage due to faulty packaging, or poorly packaged returns. Make sure that you include a return shipping address on the return label, and you MUST include the original receipt in the box.

The customer is responsible for any and all return shipping costs. You will need to purchase a return shipping label, affix it to the box, and drop it off at your local shipping carrier. Please provide us with any applicable tracking information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. (See accepted vs non accepted returns section above). If you are approved, we will send out a new, and updated receipt showing details of your return.

Accepted Returns:
Once your return has been received and accepted, we will issue you a refund via our credit card processor, Square. Funds will be issued back to your original payment method.

Average Refund Timeline via our Credit Card processor, Square:
Square’s full refund time frame typically takes 2-7 business days. Once the refund is processed and sent to the customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to the customer’s account.

If you have any additional questions or concerns, please contact us at:
skate@nuclear-ink.com


Privacy Policy
We at Nuclear Ink have the utmost respect for our customers’ privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers.
This privacy policy discloses the privacy practices for Nuclear Ink. This privacy policy applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.The security procedures in place to protect the misuse of your information.How you can correct any inaccuracies in the information.Information Collection, Use, and Sharing.
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. Nuclear Ink will only collect and use your personal information in order to make the Nuclear Ink site better, faster, and more convenient for you. We will never disclose your personal information without your explicit consent. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.


Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.We at Nuclear Ink have the utmost respect for our customers’ privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers.Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the shopping experience for our customers.Any privacy concerns should be directed to skate@nuclear-ink.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.


Updates
As the Nuclear Ink site evolves, this privacy policy is likely to evolve with it. We will not reduce your rights under this policy without your explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email to jesse@nuclear-ink.com


Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name, phone number, and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

International Shipping

At this time, please contact us if you are interested in placing an International order. We will get back to you with a custom shipping quote.

We cannot be responsible for customs and other charges that may be charged by countries other than the US to which we are shipping. Purchases will not be marked as “gift” on the customs forms to avoid fees- so please do not ask us to do this. Dishonesty on customs forms carries hefty fines and penalties.We are not responsible for items not received if you provide an incorrect address.We are not responsible for packages lost in the mail ~insurance is available for all packages~ please contact us if you would like to purchase insurance for your package.